Responsive, initially late, but adaptable and worked out
The ordering and payment process on bus.com was easy and seamless. For our event, we had to change our transportation timeline, and emailing bus.com was simple to do. Very responsive team. On the day of our event, the 2 school buses were late. My on-site coordinator with the transportation team noted that the bus owners had good communication the day of, but they thought the pickup was 5:15 PM, not 4:45 PM. We ended up not needing a second bus, and the first bus was upgraded to a coach bus. The driver we had was great, courteous, respectful, and skilled. My on-site coordinator was happy with their service.