STAY AWAY FROM ARTILLERY 3D
DO NOT BUY ANYTHING FROM THIS COMPANY…YOU’VE BEEN WARNED!! I recently ordered a Sidewinder X2 from them, but changed my mind the next day and decided to cancel my order. Per their company policy, I was within my rights to cancel the order and receive a refund, but when I emailed them, a sales rep lied to me and told me it was against company policy (I have the email conversation and company policy both documented and saved) and refused to cancel the order. So when I received the printer, it was immediately defective out of the box and would not work. I immediately submitted a repair ticket on Artillery’s website and started emailing and messaging them. I received a vague response from them a couple days later asking me for a proof of purchase and serial number, which I sent back to them again. It has been two weeks now and I have not received any response or attempt from them to resolve the issue or fix the printer. Companies like this should not be allowed to exist when all they do is prey on customers, make empty promises and guarantees, take your money and send you junk products. I strongly regret ever buying anything from Artillery 3D, and I would suggest everyone else avoid them at all cost. Their products are of subpar quality and their customer service is nonexistent, so don’t risk losing your money like I did. Please learn from my mistake.