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Vaughn

United States

1 Reviews
4 Reads
2 Useful

1 review

Rugs USA

Ik but be careful they are not the best with customer service

7 months ago I purchased a washable rug from this company and I had just washed the rug for the first time using the directions on their website and it came out of the wash with a backing partially separated from the rug and the rug was totally unusable. I contacted their customer service. At first they refuse to even give me a credit to get a new rug or a refund. This rug obviously was not a washable rug in the first place. After reporting to BBB and this review they finally gave me a store credit for rug. It shouldn't have taken all this to get this resolved.

2024-12-13Helpful 2