Need to watch them like a hawk!
The customer service and trying to get a hold of somebody is horrible!! The worst thing now with the way things are is a lot of broker BS going on and if you get a truck order not used they don't fund it put it in some escrow which I don't even run on an escrow account until they received the money from your customer! Now you have to be vigilant and watch this and follow it from the broker to their Bank and then put in a request if you don't you will probably never see the money they're not going to reach out to you! now they received the check from my customer on November 14th but they still want to wait but they still want to wait another 48 hours supposedly until they will release you the funds! but you must put in a request on something that should automatically be done! Now I had a load from a customer with the t o n u for only $250 I had to up front with the current cost of $5 a gallon $200 a fuel with the deadhead and then carrying this birding for over a month! The t o n u was paid on the 14th of November I communicated with the broker and watched my TBS account so it showed they were paid on the 14th and I called on the 15th and put in my request today is the 21st and I am still fighting for my money that they don't even have anything to do with except forwarding it to me they're not even entitled to the percentage because they did not fund the load if it was for a larger amount I would reach out to small claim court!