Same issue with some reviews and update.
I read through recent reviews and I found that many have experienced the same fate lately. I too had delivery delay and double charged. Have been trying contacting the customer service but have yet to received any respond from them. I’ve been with them since March 2023. Before this, their customer service support have been very good whenever there’s issue and their responds was quick. I am not sure what happened this time. I hope they will be back on track and solve our issues. Update 22/11/23 at 12.31pm : I'm am so glad that I gotten a response from them that they are working on resolving some issues. I hope they get better. Update 6/11/23: Received an email from I'VRE that they have been acquired. They are in process of transitioning. It's sad to see they go. They will email every subscribers a detailed email in the coming days.