Expedite process not good enough
When I renewed my car insurance, I realised I could not renew my road tax due to the date difference and needed to extend my insurance coverage. Was told to pay a sum of $27 and requested to expedite the process as the road tax was expiring soon. Granted, I should have renewed the insurance earlier to prevent such anxiety, however the process of extension took abit too long and I was told it will take 1 week. I got word where other insurance companies extended the insurance for free even, and facilitating the process was much faster and smoother. I regret that the experience of renewing was not good.