Was charged for not using my mobile…
Was charged for not using my mobile phone left in my carry bag in overhead compartment on board SQ flight , was not aware that customer has to switch off the mobile phone otherwise M1 charges for network data even not using. To make matter worse the customer service agent was very rude and not helpful, kept blaming me that I should know that I have to switch off my phone on board a flight. Hello, if I knew about this I wouldn't had left my phone on in my carry on bag. This is very rude and least expected from a customer service agent.