Bartleby steals your money!!! Use CHEGG instead!
First of all, forget this company and use CHEGG. This company does not care about or value their customers. They said I allegedly signed up for this account and a 30-day trial through my school as an add-on purchase to my school textbooks. Additionally, I never even set up/made an account or registered through their site, and they couldn't even find a subscription on their end either. They started charging me on 5/24, meaning my free trial would've started on 4/24. They said they have a "proper" way of starting subscriptions and would've sent me a confirmation email... never received that, but somehow I had one from January, 3 months PRIOR to this alleged subscription. That doesn't add up to their supposed timeline of starting in April. But again, this email from January said I still needed to make an account and register, so I have no clue how I could be charged for a non-existent account and subscription. They also included in an email back to me an "image similar to the authorization prompt you agreed to when signing up" on the "customer-facing pin pads". I explained that there were no pin pads as the first week of a 30,000+ student campus is hectic and they bring in plastic set-up tables with iPads. Additionally, they said they take their security and proper subscription process very seriously, but I don't know how 18-year-old freshman volunteers using an iPad constitutes "security" and being "proper" when I never once agreed or accepted this subscription, let alone saw anything similar to the image they included in the email. I repeatedly told them I never once pressed an accept button for this stupid subscription, never made an account on their website, and never wanted a subscription. They refuse to give me my money back for something I didn't set up, let alone use. I honestly didn't even know what Bartleby was until I saw the recurring charge on my card and looked into it. As a full-time student in an ABSN program about to start full-time rotations/clinicals, I could use every penny in my bank account, including the $70 they stole from me. I would never use this website or company and would invest my money into CHEGG instead. Additionally, Chegg has given me my money back on multiple occasions.