Terrible App and website
The aircraft, ground crew, air crew all perfect. The issue I have is with their app and website. For the last few weeks I have a problem with booking flights, I get so far and then get the message “ oops something has gone wrong”. I have been a regular air asia customer for many years. I have tried to speak to their customers services by telephone but they do not have any numbers on their site and the numbers I sourced are either no longer in use or are never answered. The only way I can book flights is via a third party website such as Agoda. Once I have the booking code I can then use the Air Asia app and website to check in and purchase ad ons such as extra baggage etc.