ZERO STARS, DO NOT BUY FROM THEM!
ZERO STARS, DO NOT BUY FROM THEM! I was skeptical because of other reviews that mentioned the length of time this company takes. I figured 1.5 months would be enough, it's not. I emailed, no response. I FINALLY got ahold of a live chat representative who told me I had to wait the maximum length of time before they would consider a refund; all this time, USPS tracking noted that a label was printed for the item, but it has/had yet to be turned over to USPS- WHICH MEANS IT NEVER EVEN SHIPPED! I waited. I re-approached the live chat agent for a refund when the max time was up. It's a mess. They need approval from their supervisor before they are authorized to release a refund. My classes started 2 weeks ago, so time is of the essence for me. Now I have to pay the full price of the book plus next day shipping -all because I MIS-placed my faith in this bogus company. Learn from my mistake and DON'T PURCHASE FROM BiggerBooks.com!!!