How could you take a payment without registering someone?
So I basically made this payment in error, and ignorance. It seems that they are very quick to take the payment and have you pick a slot for an appointment…. then when the appointment comes it’s all “you didn’t fill out your registration” , which is like 12 pages long given it I understand that factor of it, but why was that not said to me before the payment was processed ? aren’t you supposed to be registered to make sure someone is 100% a fit with you as a client before a payment is processed ? but I saw the reviews on Reddit to be honest that’s what tipped the boat & 100% scared me away. I only even gave this a shot because a close friend recommended it. I’ve suffered with anxiety since I was a child and nothing really has ever worked for me, also their customer service department is basically non existent and the day of my appointment I didn’t receive a phone call a text all I got was an email I think like the day I made the payment which was stating “you have to complete the registration process”. I just don’t have money to be throwing around and wasting. I would like an immediate refund and they’re saying they’re going to “forward it” God knows how long that’ll take. I spent my entire lunch break today waiting on hold for customer service with absolutely no answer. That just gives me very very bad vibes.