**Do not order from this company!**
**Do not order from this company!** Customer service has been extremely disappointing. I placed two separate orders—one included a pre-order item, so I understood that would take longer to ship. However, my other order contained only in-stock items and should have been shipped without delay. After contacting customer support multiple times, I received very little help. They eventually offered a gift card and stated that they could ship the non-preorder items first, but they never followed through. Since then, they have stopped responding altogether. At this point, I simply want to cancel both orders and receive a refund, but I can't get a response from anyone. The non-preorder order should have been shipped from the start instead of being held up unnecessarily. Very poor communication and customer service. I would not recommend ordering from them.