VERY BAD CUSTOMER SERVICE
I RMA'd a 3080 TI (in Canada) as my warranty was coming due and the RGB lights haven't worked on it for a year and a half. 1. 3 weeks in and the only person in that department took a 2 week vacation.. I had no way of getting updates or any contact until that person returned. 2. When they got back from vacation I kept asking what my options were after they deemed that yes the card was defective. 3. 2 more weeks went by and then I was told I would be receiving a used/refurbished 3080 ti as a replacement 4. I advised I did not want someone else's repaired card (as you don't get any extra warranty on it and you can't guarantee how hard that card has been abused/worked) _ I asked for my original card back as it was working fine (except for the RGB) 5. They refused and said my card had already been sent back to manufacturer 6. I told them this was B.S and they needed to provide my original card or send me a new one. 7. They refused 8. I opened up a claim with the Better business bureau 9. Zotac updated me that they had received the letter from the BBB and they wanted to confirm I wanted my old card returned (as they had magically found it now) even though it was defective. 10. I asked what they meant by defective as it was working when I sent it to them. They now claime the card had no output display since the very first day they received it from me. (again this is B.S and as this isn't my first rodeo - I had taken video of the card working the day I sent if off) - so if it no longer works, they broke it. 11. I refused to accept this and again asked for a refund, a repair or a new card. 11. They now insist they are sending the orignal card back to me, as that is what I asked for...(just being total fools and trying to prove they have all the power) 12. I told them to send me the refurbished 3080 ti (what choice do I have unless I want to argue with these fools for an other 8 weeks) They take no accountability for their poor customer service andt they have no repercussions for their poor treatment of Zotac customers. STAY AWAY - IN FACT RUN AWAY from these clowns