Flink Prime: Charging Delivery Fees (order nl-ams-4kth-nynq)
A few days ago i subscribed to Flink Prime, a Flink monthly paid service supposedly offering unlimited free delivery. In my experience (order: nl-ams-4kth-nynq) that was not the case since they charged me for delivery fee on my last order. It is important to mention that I placed that order 3 days ago and only by coincidence and to my surprise today i noticed i have been charged delivery fees. Not only they charged me 3 days ago (let say it could be a technical issue) but they have not refunded me the fee nor they have reached out to explain this unsolicited charge. On top of that its been two hours i was trying to reach out their customer support and no one was replying (imagine how bad this is that they do not even provide support to premium members of their service). After eventually getting a hold of their customer support they have informed me that they changed the conditions of the Prime service. This happened though without ever letting me know about the change of terms or giving me the option to cancel. So these guys pitch you a service under certain terms, then once they charge you they go and change the terms you signed up for and they don't tell you anything about it. I don't know about you but for me this is the definition of a scam. PS: They tried to offer me a 10 eur voucher after i asked them for my money back as a way to avoid refunding me. Thankfully, after i told them that I m going straight to the police to report the scam they claimed to have processed my refund. (If I do not update this post in the following days it means that i have received my refund)