Ni refunds
i ordered 3 dresses, none of which fitted, so when i went to do a return i realised there was no information anywhere. So when i emailed, they haggled to give a part refund, and 10% off my next order which i will not be using. The items are shipped within the UK but if you wish to return you have to send to Poland at your own cost. Post and parcels from the UK entering Poland are treated as non-EU items and are subject to applicable customs duties, as well as VAT charged at 23% - which meant it was going to be q costly return. Although customer service have been amazing, In the end i settled for the part refund but would not purchase again. It is not sustainable shopping and not worth the money.