Blackview is eBay is a thief
Blackview is eBay is a thief, they took my phone and my personal details! I bought an advertised brand new Blackview BV6300 on 22 Dec 2022. Order Nr.05-09493-14237. There was 13 air bubbles on arrival, phone functioned well. I complained and Blackview apologied and asked me to return the product without offering postage paid. We settled with a $15.00 discount and I had accepted the product. Less than a year (10 Dec,2023), the battery died overnight and I was not able to restart nor to recharge.They advertised 2 years warranty when they sold the phone. I contacted Blackview and they sounded very helpful and offered to repair the phone. I spent $36.00 to send the broken BV6300 with registered mail. It arrived and they said it would take three months. I contacted them on Feb 1st, 2024. They said they were waiting for parts to repair the phone, I should contacted them later, on Feb 22, 2024? I did, received no response. Since then I contacted them 5 times in the next one and a half months, gave me no response. I complained to eBay, the staff told me that she could not do anything but refered me to their special teams to handle the complain. In the meantime I should asked Blackview for refunded, she believed it could be misunderstanding. I did, of course, be ignored again. I asked if I could at least go back to the purchase and leave a negative review to warn future customers, eBay refused, and said the trade was closed. I was very unhappy as I purchased a brand new phone and it did not last a year. Now I suspected that Blackview sold me a refurblished phone as new. They advertised as new. They even advised me to send the battery-died phone back to them at my cost, so that they can resell it again. Not only did I lose money with a second hand phone, but also I lost more money for posting a broken phone back because I trusted them as reputable company as they still have 99.4% positive reviews from customers in eBay. eBay special team accepted my complaints and did nothing. And I was told not to contact eBay in this matter. I was upset because: -Blackview was/is allowed to advertised 2 yrs warranty and they did not have intention to carry out, eBay would not do anything with it. -Blackview advertised brand new phone, and sold me a refurblised phone ( I went back to the purchase of BV6300 in eBay, the details of phone had been changed, it became "opened and unused phone", "seller paid for return postage", "2 years warranty") It meant that seller could still go to the web page and changed the details of product after sold. -No bad marks was made even though I could prove whatever I said with evidence. THE MOST IMPORTANT THING IS I COULD NOT ERASE MY PERSONAL DATA BEFORE SENDING THE PHONE BACK, BATTERY WAS FLAT AND WAS UNCHARGEABLE.