Complaint Finally Fixed
28-09-2026 UPDATE: I have since been contacted by Renan from Vodien. Renan took charge of my complaint and fixed this long outstanding problem within 48 hours. I appreciate Renan's commitment to resolve the issue and follow it through to 100% completion. I have changed my review from 1 star to 4 for this strong recovery effort on their behalf. I have left my original review below, as it still took a year to get this result and many of my emails during that time were ignored - which was extremely frustrating. I am pleased that I can finally close this case. ***Original Review*** I have been a loyal customer of Vodien for over 15 years, but my recent experience has been deeply disappointing. Vodien agreed to issue a credit of $533.82, but only processed $104.50. Despite sending numerous follow-up emails over the past year, I have received no response regarding the remaining balance. To make matters worse, when a salesperson recently called to pitch an email upgrade to Titan, I asked to resolve the credit issue first. Instead of offering assistance, the salesperson stated they would only help fix the credit dispute if I purchased the upgrade. Leveraging a basic support resolution to force an upsell is completely unacceptable. After 15 years, the total lack of communication and poor service standards are disgraceful.