Disappointing customer serivce
I ordered jewlerry from Nihao and the jewlerry went missing due to delivery. Instead of giving me a replaceent and for them to directly deal with this with the logistics company, they are telling me to file a dispute with royal mail instead, I kept telling them that the sender should be the ones filing it however the customer service kept saying that on the website it says that it was delivered, however I HAVE NOT received it at all. This is a big disappointment and will be taking this through with my bank.