Product out of stock but mentioned anywhere.
Awful, similar experience as both previous reviews posted. Placed an order on 26th November, to anticipate the delivery time as the product ordered was a Christmas gift. No news 2 weeks after, despite contacting the support team via Email twice (indicated on their website). “We will reply to you within 24 hours on a working day”…Seems their 24h are way longer than the usual convention. No response a week later. Had to contact them via Messenger/Facebook. Surprise, the mail cancelling the order is received 15min later because the product is out of stock. What a joke. Could have been informed way before and stop wasting my time waiting for a product that is not even existing. Or just indicate that the product is out of stock directly on the website ?? It can happen of course, but customers could be informed instead of wasting their time unnecessarily. Refund on going.