Awful and deceiving practice towards customers
I purchased a device with accessories and wanted to return it after it was sent out. The company claims that they cannot find the returned package and keeps replying with an automatic replay asking me to declare the package as lost by UPS (basically asking me to lie). UPS records say that the package was successfully returned to the sender months back. They launched an investigation about the package and sent a claim to Boox, but Boox refuses to show me the results and keeps telling me to make a claim to UPS that the parcel was lost (it wasnt). All the while I already returned the device but I am not getting my refund. (750+ Euros)