Authentication of Bag
I have bought a brand new bag from a carouseller, however, I had some concerns on the authentication of the bag due to the stitching. I have decided to fix an appointment with Loveholic to authenticate the bag. Upon seeing the box and packaging of the bag, the experts in Loveholic had advised that there are some telltale signs but they have also assured me that they will get Entrupy to have a detail look and provide further advise. The turnaround for authentication is fast, it took 1 working day and it turns out that the bag is not authentic. I was in distress as I wasn’t sure if I can get my money back. Loveholic has advice on various solutions that I can look at for the dispute and that gave me a lot of assurance. This issue is finally resolved with seller refunding the money back to me. I am grateful that Loveholic handholds me throughout this process and have shared various cases that they have experience handling before. Thank you for being so professional 🙏🏻