This is bait and switch advertising
This is bait and switch advertising. Totally deceptive advertising. I would give 0 stars if I could. I ordered 3 wigs ($75 worth) during Black Friday sales on Nov 25, 2023. I received the wigs on December 16th and they look nothing like the wigs the models had on: very cheaply made. The difference is like night and day. I requested for a refund and got an email saying they’ll refund $10, claiming that if I want to mail it back, I will have to pay international shipping at my own cost. What happened to good customer service & free return label? It appears the package came from a local distribution warehouse, so why can’t it be returned there, instead of China? After I threatened to report them to the consumer protection agency, they changed the refund to $15. Totally preposterous. This is my first time buying wigs online and it hasn’t been a good experience. I’m not sure how these perpetrators sleep at night. How could you be so greedy and take customers hard earned money without delivering what you promised? Pure wickedness. They are just taking advantage of unsuspecting customers. And when you realize your mistake, you can’t get your money back and you are stuck with a cheap wig you don’t want. I’m going to dispute this transaction through my bank. Stay away. It’s too good to be true! Update as of Dec 23rd, 2023: I remembered that I included insurance (fee of $1.36) whilst checking out. So, I filed a claim with Seel Resolution Center & received $66 via PayPal on Dec 23rd. But that’s after threatening to report them to the FBI & have them tracked in China. So, I received 88% of my money back. Better than the initial offer of $10. I also reported them as a scam to Facebook. This company should be shut down for good.