Worst customer service I ever encountered
Contacted support for help with a delivery issue. The item was backordered and arrived while I was out of town. Their rep gave me WRONG information. They put a hold on the package based on their own incorrect advice, which was that someone with a different address could pick up my package with a letter of authorization...FedEx said absolutely not. And it would be returned to sender before my return. When I explained their mistake, the next rep told me the hold couldn't be reversed. I was now in a WORSE position than if I'd never contacted RugsUSA support at all. Had to get angry before anyone would escalate. Nothing came of it. Then they offered me 25% off my next order as "consolation." Is that some kind of joke?? as if I'd ever order from them again. Insane policies that don't help anyone. Zero accountability for their own errors. I advise to steer clear. Edit: I received my package but it was no thanks to your customer sevice. I sent a friend in person to the holding location to explain the situation, and they are the ones who agreed to extend the hold.