They make it real hard to do a return
Did not know the product was from China. Pictures were so deceiving and they marketed the item as "heavy duty". When it came we were so disappointed and wanted to return it as fast as we can. Turned out, returning isn't gonna be so easy. First, they demand pictures and videos of the product. Even when I said the reason for return was just because the shelf was WAY TOO SMALL than we expected and there was no damage. And we were trying to find a return address to send the product back to and we can't find it anywhere in the label. Looks like this company makes it very difficult for customers to return products to them. And since the product I ordered is a 5 tier shelf and returns are not free, not only that I have to pay for return shipping cost it will also be a risk if I even try to return it and expect a refund. So we just have to keep the product and just remember to never buy from this company again.