Worst company with false advertising, do not waste your money.
This was the worst customer experience I have ever had and have never been so disappointed in a company. I ordered my custom sweater well in advance of the holiday season as I wanted to have enough time to ensure I got the sweater in time before Christmas as it was going to be a gift. This company website indicates, “We are a young, dedicated team always trying our best to bring customers the most positive shopping experience. Your happiness is our top priority for each and every gift we deliver. With our customer-centric core value, we strongly believe that you’ll receive high-quality products and only the best customer service. Guaranteed Satisfaction As our designs are handmade, we are not able to show them before placing the order. We offer unlimited revisions and only ship your product upon approval. This way, we ensure you are 100% satisfied with the final piece.” -I was not provided with any offer for revisions and did not approve the design prior to them shipping the sweater -The design colours are completely off the dogs head is brown and they made it grey and made the area around his nose brown when that should be white. -I am not satisfied at all with the sweater or the service I received so they’re statement about customer satisfaction is a complete lie -I paid $74.00 CAD and their initial offer to me was 10% discount which is completely unacceptable. -they advised they would provide me a full refund minus the shipping ($64.00) so I went to the post office and they advised me it would cost $93.00 CAD which is more then the cost of the sweater so I would be out additional money. -this went back and forth for over a week and I emailed with countless different people and the “best” they could do was provide me with $35.00 CAD so I am out $39.00 CAD and while that might not seem like a lot of money it is to me especially at this time of year. I have included the photo that I sent and the sweater I got back. Worst company with false advertising, do not waste your money.