Wrong product poor quality over one year to deliverDRW-Furniture.Never buy from this…
DWR-Furniture.Never buy from this company. It took over a year to get my order and the quality was terrible. In order to get me to make the final payment, they sent me false and misleading photographs of high quality furniture and they sent me furniture of inferior quality some of which was different than what I ordered. Last year placed a substantial order with DWR - Furniture (a Chinese company named Design Weekly Refresh ), including an EM dining table, eight Wishbone chairs, eight leather seat pads, a pair of Florence Knoll side tables, Eero Saarinen Tulip side tables, and a Florence Knoll bench. Unfortunately, my experience with this company was nothing short of a disaster, marked by significant delays, misrepresentations of product quality, and a complete lack of customer service. The ordering process itself was a frustrating ordeal, taking several weeks of back-and-forth emails, often with more than a week's delay between responses. The total time from order placement to receiving the complete shipment was a staggering 15 months, with the first items arriving over a year after the order was placed. I was repeatedly told that I would have to pay $259 in PORT fees. And that would probably be the total of the cost. My actual cost ended up being equivalent to 100% of the purchase price. If the company had refunded me 100% of what I paid them for the merchandise, I would still be out $2000 in PORT fees, inspection fees, tariffs, and warehousing cost. The payment terms were 50% down upon order placement and 50% due when the order was ready for shipment. However, six months after placing the order, dwr - Furniture sent me pictures of what they claimed were my completed items and requested the final payment. After paying the remaining balance, it took them another *six months* to actually ship the first part of my order. The quality of the furniture I received was shockingly poor and bore little resemblance to what I ordered or what was pictured on the website and in the pre-shipment photos. The EM dining table, which I expected to be made of oil-finished oak and light in color, arrived made of pine and painted a dark color. It was also damaged with 30-inch wide gouges. Furthermore, it wasn't even the same table pictured in the photos they sent me before I paid the final installment. The Florence Knoll side tables were of extremely poor manufacturing quality, with visible welds, discoloration, and welding globs. The frames were scratched and dented, and the glass tops were a mere 1/8-inch thick, instead of the half-inch thick glass shown in the photo they sent and characteristic of the Florence Knoll design. The Eero Saarinen side tables, which should have been around 19 inches tall, were 27 inches tall. The Wishbone chairs were not standard size, much smaller than expected, and overpriced compared to similar chairs available elsewhere. The leather seat pads I ordered were actually made of vinyl (Naugahyde). There were problems with other items, but for sake of time, I will skip those in this review When I contacted dwr - Furniture to address these numerous issues and request replacements that matched my order and met acceptable quality standards, they completely ignored my concerns. Their only offer of compensation was a cloth table cover, a wholly inadequate response to the scale of the problems. Recently, I sent the company a copy of this review and ask them to correct anything that was wrong. They did not offer any corrections. The CEO of the company sent me an email saying that they were wrong. He offered to make it good. Sent me a Venmo even payment that Net at $191. $191 did not cover the cost of the Florence no tables much less any of the other items that had poor quality. I’ve had to dispose of most of the furniture and have repairs done to the others items mentioned above. Overall, my experience with dwr - Furniture (Design Weekly Review Furniture) was abysmal. I would strongly advise anyone considering purchasing furniture from this company to look elsewhere. Their deceptive practices, poor quality, and complete disregard for customer satisfaction make them a company to be avoided at all costs. The company wrote a response that would lead you to believe they’ve corrected the problems. They’ve offered no additional compensation. I’m still out a lot of money. If They were so sincere they’d make that right by replacing the bad furniture or they would compensate me for my out of pocket costs.