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Kim Kl. Holthaus

Australia

1 Reviews
1 Reads
2 Useful

1 review

Kentfaith

Dodgy company and worst costumer service

I've ordered the first and as it seems the last time. I've never experienced a worse costumer service. Because of a not detailed enough description I got the wrong product and would have liked to swap, which was not possible. (Needed polarized nd filters instead of general nd filters, which were already described to minimise reflections. As I learned now this doesn't count for water reflections). They offered two options: Return and pay the shipping (18$) OR buy the right ones for 25% discount and keep the order After several Emails they just stopped replying. The cherry on top was the way how you should return it: Please note: ①Returns must include all accessories & original packaging ②Returns may be rejected if items do not meet the above requirements。 ③Returns must begin within 30 days of receipt of goods,if not,package refused ④Please declare it as USD 20,if not,it will have the tax fee and return back to you. ⑤Please do not ship with express shipping like UPS, DHL,FEDEX, it will be returned back Point 4 suggests you should declare something else, which is actually inside. The workers of the post office informed me I'd risk a fine to do so. Shop everywhere but here.

2023-12-22Helpful 2