STRANDED AT THE AIRPORT!!
After landing at the airport, I called the hotel SEVEN (7) TIMES to get a status on the shuttle, but no one answered. After waiting close to 40 minutes and seeing some airport shuttles come through multiple times, I had to pay to get my daughters and myself back to the hotel. When I informed the supervisor on duty of what happened, she simply replied that she was too busy to answer the phone. When I asked her about the shuttle, she seemed completely disinterested. NOW ... the hotel manager informed me that since I booked the parking with a third party, there is nothing he can do. UNACCEPTABLE!!! I would have given a rating of "negative stars" if I could ... :-(