Bait & Switch
Bait & Switch. This company needs to be shut down. Do not spend any money with them. I purchased a wig from them years ago and was happy with my purchase. It looked exactly like it did on the website fast-forward. I just purchased another wig and they sent me a big ugly untamed poof ball. Poorly made wig that was totally different than what they represented on their website the cut and the color was completely different. Their customer service is horrible. I went back-and-forth with them a few times. They want me to pay shipping to send it back to them plus a 10% restock fee , or they offer me $15 to just keep the wig. Naomi their customer service rep tried to tell me that their stylist flat irons and styles the wigs and due to shaking during shipping it lost its style that is a bunch of bull crap the cut color length & style is totally different, so even if I were to flat iron it which I did it looks nothing like the wig that they advertise on their website that I thought that I purchased, and now they are giving me the runaround and do not want to refund my money. I should not have to pay to send it back to them. This is a horrible company do not purchase anything from them. I will never purchase anything from them again they should be put out of business. Scammers with no conscience or integrity. SMH