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Alex

United States

1 Reviews
4 Reads
0 Useful

1 review

Rokrgeek

Not sure if I would order again

I ordered 2 puzzles (Mechanical Orrery & Sky City Musical Mechanism) for Christmas. I placed the order on December 12th, thinking (according to the website) they would be shipped from California. Turns out they were shipped from Yanwen, China and took 17 days to arrive. The first puzzle's (Orrery) box was damaged and just taped shut. The second puzzle (City) wasn't sent at all and I received some other very different puzzle that arrived in a crushed box. I have contacted their customer service to see about returns or at least replacements... but the fact that this information wasn't directly on their website and I had to email them for a return address, does not leave me feeling confident. Caveat Emptor, I suppose but I am still disappointed.

2023-12-31