Bad experience and suspicious
I purchased the JHYQ STRAP JEANS - WASHED BLUE. The pants arrived after 26 days, about a week after the maximum amount of days allowable for delivery (max 5 days for processing + max 15 days for shipping), even though the busy December month might have slowed down the delivery. After opening the package, I immediately realized that the pants wouldn’t fit me so I tried returning them. The assistant I got in contact with (she signed her emails as “Jean”) seemed polite and was rather responsive despite the busy holidays period. However, she then recommended me to “declare the pants at $25 so that customs office doesn’t hold them”, which kind of seemed weird to me since intentionally declaring an object at a lower value than its actual price is illegal and considered customs fraud. In the end I gave up returning the pants because I felt like the procedure would have been unsafe. The pants themselves are very cool and the fiber seems good quality but still not worth the 135$ price. They had a low-quality tint odor when I opened the package and, after I gave up returning them, I tried them on a few times and soon after the front button became rickety. No wonder their website doesn’t even have a reviews section. Bad experience in general and would not recommend. I am giving 2 stars just because the pants’ design is very cool. Edit to respond to Baroque Galeria’s reply: The time taken for delivery still does not add up and my review could be useful to warn potential customers of pretty consistent delays in the delivery of their purchase if they decide to buy one of your products during holiday periods. Further, I felt unsafe not because you didn’t give me enough information but rather because you suggested me to do something illegal (namely, declaring an object to customs at a value lower than its true one). I believe that is more than enough to feel suspicious towards (and thus unsafe to deal with) someone. There is very little room for excuse from Baroque Galeria in my case; again, this is just a review of my personal experience with them and it’s pretty embarrassing at this point how they are trying to justify themselves with any possible excuse they could find. Not all negative reviews need to be justified but rather genuine critics should be accepted to improve and retain more customers.