Terrible experience and I didn't even get to hear their advice!
Wow. Gaslighting. Narcissism. And a guy who couldn't form sentences. Hello, Medicare School. I listened to their YouTube videos. I saw a bunch of 5 star reviews and neglected to see the 1 star reviews. The truth is in the averaging of those 1 star reviews! Always. And the biggest "tell" is the smarmy corporate responses on Google. Read those and that tells you what I'm about to write. Those "replies" and corporate talk with a heavy dose of gaslighting is what I got in the agent. That's Medicare School's training. Here's my story... I called this past weekend. Got through the voice prompts. Got a first available appointment for today at 12:45pm with Stephen Swanson. From listening to the videos sent I expected a possible delay. I got two. "I'm running a "little" behind... 10-15 minutes." Okay. Then the same message sent again. Then at 20 minutes after (not that big of deal) Stephen calls, but Verizon blocks the number as "SPAM". So, I listen to his voice mail which was VERY CONFUSING!! Stephen says that he's taking my appointment for an Andrew Forester. Huh. Who is Andrew? I have no idea. (Meanwhile I'm getting texts that I can reschedule.) I call the number Stephen leaves. It goes to a guy who can't form sentences and using very casual language that's unprofessional (whoa, dude, man). I'm female. The guy has no idea what's happening. I think he's using. I call another Medicare School number. Finally Stephen Swanson calls me. -He wouldn't stop talking. I actually several times said, "I'll be quiet so you can talk." He never got it the hint. Entitled. -He kept HARPING that he was ONLY 20 minutes late. I never complained about that. -I asked who Andrew was. He said he was covering for Andrew. After several prompts by me he said Andrew quit in June. This is October. I called in October. -Then Stephen gaslit me with "WHY are we talking about Andrew? Do you want a call with me or not?? This is my time! Do you want to solve your puzzle or do you want advice?" Holy cow. Wow. Marvin's agent lost his cool. Hey, Stephen...Andrew is relevant because if you are so confused and don't know who I am then how on earth do I have confidence you have the smarts to guide me?? -Stephen repeated variations of this theme 3 more times. Then I said, "No, I don't want to work with you. You are not a good fit for me." He said, "FINE" like a toddler. He then made an appointment for me for tomorrow. -Then he emails me 30 minutes later LOL and says, "Why did you cancel the appt.?!" I didn't cancel it. I was busy writing this review. -Stephen didn't take the breakup well. Now he wants me to reschedule with HIM! LOL. He's like a boyfriend that won't take no. Stephen, accept the no and move on. It's called a boundary. -Marvin puts out good advice but 100 other agents can't be Marvin. I'll shop local, thank you.