This by far the worst home warranty…
This by far the worst home warranty company I have ever used and I have tried several. I moved into my home in 2023 and decided to go with another warranty company other than the previous one since it seemed I received added benefits at a reduced price. The last company was great and over the several years I had them I only used them once for a garbage disposal and they took care of it timely. However as stated I went with AFC and signed a 3 year contract in 2024 ($1,300)which was the worst mistake ever looking back. The first almost two years I did not need them but in the second year my stove that I purchased new a Zline in 2023 started having problems. I called AFC and they sent out a company that came to diagnose my problem and I paid the $100 dollars service call fee. Fast forward 1 month later and several calls the company never came back out, never returned phone calls (All My Appliance Repair- used at your own risk very unreliable) and AFC said they could do nothing but send another company out which they did this is now 5 weeks later without a stove. The second company came out (US Legacy Development Inc.) and wanted $100 but I was told by AFC that the 1st company did not follow up so that money was waived. Any way the second company after two weeks stated they could not find the part for a stove only 3 years old. I continued to call AFC to no avail so I went by their office off of Barrett Pkwy in Kennesaw and was told someone would follow up immediately but that never happened until I called two days later. Now know that this is going on 2 months without a stove so now I asked for the remainder of the balance left on my account as I now wanted to cancel. Imagine the lady I spoke to Karen (AFC Service Manager -per her email) stated they had found a resolution to my problem that day but unfortunately I had canceled so a check would be coming within 4 weeks after cancelling. Just know that every time you call them the agents are busy and they will say you will get a call back but none ever comes except through email. I did receive a check less their $75 dollar cancellation policy but you would have thought they would reimburse the $100 dollars I paid for no service on the stove repair but Karen stated that since they had to pay for the 2nd person to come out we were square. Not sure how she figured that since my stove was still not repaired. I had my stove repaired myself though a company I hired in 3 days (yes 3 days). All I can say is that they use unverified people to come to customers homes ZERO follow up and very poor customer service. I have since went back to my previous home warranty company and in hinds sight should have stayed with but to save a couple of dollars to pay out a hundred is a lesson well spent that I do not wish others to have to pay for themselves. Just understand this company is not reliable, trustworthy or customer focused in the least bit and I could never recommend to anyone.