Atrocious Customer Service Is Now a Sport at Lazada!
UPDATE: 28 June 2024 Khoerul, a manager at Lazada, followed up on my case. He closed my case without dealing with the contents of my email that I sent on 24 June 2024. What sort of “manager” makes assurances and refuses to keep them, shutting down an email correspondence without resolving the issues within? Zero sincerity at all; it is no wonder the service at Lazada has plummeted the way it has when managers behave in such a deplorable manner. Escalate my complaint to a higher echelon without delay and arrange a call-back. This is sickening. Order Numbers: 124102140572195 124102140772195 124111909572195 Highly Incensed Lazada Customer DATE: 15 June 2024 Atrocious customer service is now a sport at Lazada. Save yourselves! For the hell that Lazada has repeatedly put me through in the last couple of days, they do not deserve a single star. I connected with Russ yesterday, who repeatedly refused to assist and connect me to a manager. After one hour and forty-seven minutes, a “Hardy” (with a fake American accent) claiming to be the manager finally came on the phone, and he was immediately beyond rude and antagonistic. Hardy was utterly unapologetic, stating that it was his day off (Why are you at the Call Centre then?), and that was why he refused to take my call and thought it fine to make me wait for almost two hours. Within a minute of taking my call, he ended the call abruptly while I was in mid-speech (like Irish on 13 June 2024), without assisting me in the least because I questioned his atrocious treatment. I then connected with Arc, who put me on hold for one hour and six minutes, staying absolutely quiet, before he also abruptly ended the call. How is this the standard of the Lazada Call Centre in this day and age? Such agents and managers only sully the brand. Managers ought to set an example; Hardy’s outrageously disrespectful behaviour and attitude towards Lazada consumers diminish any hope of receipt of decent service from CSOs, who will emulate him and render such behaviour acceptable. I know I am not alone from the numerous complaints written in a similar vein all over the internet. Lazada’s service is so exceedingly horrendous, Lazada has to know and is doing absolutely nothing about it. Sickening hubris and complacency. I am now requesting a pick up of ALL items I purchased during the 6/6 Sale under my account. I spent hundreds during the 6/6 Sale. Since Lazada wants to brazenly and repeatedly treat its customers with such utter disrespect and disdain, I will take my business elsewhere. Steve, a supervisor I connected with on 13 June 2024, gave me the assurance that the manager, John, would give me a call-back within the day. I received no such call-back. All my calls with Lazada are fully recorded. Steve sent me an email with no case number in the subject and the following ridiculous message that disallows me from being able to properly follow up via email in spite of being grossly inconvenienced twice with my call with Irish, dated 13 June 2024, lasting 1 hour 6 minutes and my call with Albert and Steve on 14 June 2024 lasting 1 hour 38 minutes, respectively (Such abhorrent inefficiency; no surprises for long waiting times to connect): “This is an automatically generated email - please do not reply to this email.” I am utterly disgusted by the repeated atrocious handling of my issues. I immediately sensed Steve was patronising me, especially when he did not sign off in the email, dated 14 June 2024, that he generated, and as it turns out, it is indeed the case. This entire debacle began because of Lazada representatives’ refusal to honour the free pick-up service of the following transactions: Order Numbers: 124102140772195 124111909572195 124102140572195 Escalate my issue to a higher echelon without delay and arrange an immediate call-back from a manager from Lazada Singapore. Highly Disgruntled Lazada Customer #Lazada #LazadaSG