one star but they deserve even less
like everyone, I ordered an ender 3 v3 from the website. it took weeks to get it and don't expect any reliable tracking system. After a month, it broke down. Easy to get the European support, but if some parts need to be replaced, this is the responsibility from the Chinese support. These guys never answer to emails, keep asking the same infos, a complete mess. And at the end, you get nothing.