Not a great company to order from directly …
I had ordered their two bundled auto heat press in Aug 2022 when they were running a pre-orderspecial. I had watched other sponsored companies rated them as having great customer service on returns (they have a large fan base) and that they are good products. Okay, so I ordered their product. My order finally came. I plugged them up to see if all systems are good and one worked the other did not. I have sent countless emails and a video regarding the non-working machine. They finally sent a return label Aug 2023. I mailed it and the same broken machine was sent back with no explanation with the same shipping label and stamped stating unable to deliver. I have reached out to customer service and they never responded. Now, I am stucked with a machine that won't work. I will not recommend purchasing directly from their company.