Australia
I ordered earrings for my daughter as a Christmas gift. They were shipped, not received and then returned to sender. The wonderful Customer Service Manager Mark, organised for them to be reshipped via DHL, and I have just received them today. Thank you for what you do Mark; your exceptional customer service is so appreciated. You have no idea how happy you have made me. My daughter will love the earrings. Happy Festive season to all at Ask & Embla. Jay
I have ordered jewellery before from Ask & Embla and had a fabulous experience. Second time around not so lucky… I ordered earrings as a Christmas gift for my daughter. I waited 4 weeks and they had still not arrived. I then received an email in my spam folder advising that they had been held at a local post office, and were being returned to sender. Ask & Embla service reps were super friendly. Then I was advised I could pay an additional $US25 to have it sent back to me via secure shipping. I advised I would prefer a refund, so i could purchase earrings from somewhere else for my daughter. Apparently they don’t refund. Super upset and bitterly disappointed.