The old “instant redemptions” bait and switch…..beware
Where do I begin? I signed up with Gold Machine for the nice “welcome” bonus and the promise of fast instant redemptions. Cool…..I will give it a spin. Won some and lost some but eventually won enough for a few redemptions…nothing major. Reviewed and processed in my account in minutes. We may have found a gem here. This past Thursday, I won $500 and did a redemption for the $250 and the other $250 on Friday. It is Sunday evening and still waiting. Chat is no help with the cookie cutter responses saying up to 10 days. That is complete bullshit. They are quick to say “we understand you are frustrated with the now 4 day wait and processing can be longer for some players”. Who is “some” and how come all players aren’t treated the same? They draw you in with the promise of fast redemptions. And….they actually will give fast redemptions on the first few or small wins. But soon as you win a little money…..all of sudden the are issues in time frame, review process, or to many in the queue. It is the old bait and switch. I need you to stand on business. If you main sell point is redemption time, then you honor that. Don’t hide behind t&c that you pull out when questioned.