Zero stars if I could give
If I could give this company a 0 rating, I would. I don't know why Facebook allows companies like this to advertise on their platform when the company is a scam. I saw an ad on Facebook for tufted custom pet rugs. They showed the process of how they make the rugs, They were on sale, so I purchased two and sent pictures with the order. I received the two so called rugs about 3 weeks later. Well, they are far from tufted rugs. What this company sent were two printed cheap mats with a somewhat image of my pets. They were not the beautiful tufted rugs that they were advertising. I reached out to the company and requested my order to be corrected or refund my money for their mistake of sending the wrong item. They refused and stated that they could not accept a return because it is a custom item. As I explained to them in numerous emails, that the item is not even the correct item, therefore it is not a custom item, I requested many times for them to correct and send the tufted item. Their first offer was sorry and they would give me 10% off of order. I refused and request a refund or corded tufted order. after much going back and forth, This is not a company. They bait and switch items. they sell you something and then give you a different item of lesser quality in workmanship and material. Do not use this company. They do not stand behind their product and take your money. All of the ads on Facebook have comments but most of the comments are hidden or deleted. They delete the bad reviews. They can't delete the angry likes as you will see them on the ads. I wish I had seen the reviews before I ordered. I accepted their last offer of 50% off because it was better to get some money back then nothing at all from a company like this. It was a good lesson learned to always check and see the ratings of theses so called companies. Stay away.