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United Kingdom

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1 review

Nevstudio

UK buyers think twice!!!

Beware UK buyers, the lack of transparency about your package made it so I didn’t receive it. I ordered skirt suit from NEVSTUDIO waited almost a month for my package so I contacted them. They sent me a picture of the package being delivered as a response, and hadn’t sent prior delivery updates despite it being on their FAQs that they provide them, clearly a blatant lie on their website. This meant that the package had been delivered and stolen by a porch pirate whilst I was waiting for a package that would never show. They don’t understand that buyers will prepare themselves to collect incoming deliveries, and clearly my case is a prime example of how I wasn’t able to pick up my parcel in time. I contacted them and said about the false information they put on their website, which they still haven’t changed. They said that for UK buyers they don’t receive tracking information because they are based there, but it makes no sense that they get the image of my front door from delivery providers (Evri) but not the customers themselves. There is no protection for customers, especially when they don’t follow what they promise. Money wasted.

2024-01-12Helpful 1