Horrible Company & Customer Service!
Horrible company & cust svc! They dbl charged me every month for membership since Dec '21-April '23. I had no idea I was being dbl charged. I've been sick for many yrs & my husband couldn't keep up with running a household & working f/t so he didn't notice it. The total amount is $762 that they owed me. Also in May '23 I couldn't use my bike bc of the recall so I had canceled the membership. It never got cancelled and I received the part in Sept. I called them in Oct '23 & they apologized & said they'll refund me for those months. However I told them I had some issues about being dbl charged, not receiving my full refund for my tread I returned bc I thought it was recalled but it turned out that the other tread+ was recalled (their mistake for returning it) I called & asked if they were picking up the accessories & she said to keep them for free, they ended up charging me for them. Jillian said the total I was charged for them was $381.92 but the math didn't add up. I was charged $409.61 & she apologized & said the amount on my acct was incorrect, I was charged $409.61. Every time I called they said someone will call me back 24-48 hrs, I also req'd my invoices bc they weren't in my acct online. They finally sent them & finally called me back 4 mths later (1/12/24) Jillian (mgr) called me & spoke to me with an attitude & said she can only refund me $176 for double charging for membership bc there's a 60 day window to dispute it. As a courtesy she'll refund me $176. She said she couldn't return the accessories & give me a refund bc it's been pass their return policy. I should've been told this when I called asking about them. I don't need/want the accessories since I don't have a bike. They still owe me $586 for membership charges, she said there's nothing she can do besides refunding me $176 as a courtesy & there's no one higher than her that I can talk to. We have been Peloton customers since '20, I'm so disappointed in them & their products, I don't recommend them!