This company is horrific
This company is horrific. I am not sure how they continue to operate. It is a complete irony that they sell tickets to world class performers yet they have ghost phone numbers that are never answered (weeks, days, hours calling), emails that take 10 business days to receive a reply and no official communication. I purchased 2x Gold Class tickets to Tony Robbins UPW event (for $2.5K) in 2020. Due to the pandemic this did not go ahead in 2021. The boarders opened in 2022 but they did not host the event and provided zero communication about why or next steps. I called endlessly but no answer and emails fell on deaf ears. When they finally answered they said that no refunds could be issued. I had to use the ticket in 2023 but I am now at a family wedding overseas because they failed to communicate the dates. The only messaging I got back was that they credited the ticket to 2024 but if Tony doesn't come, we don't get a credit or refund. So we've basically lost $2,5k. In the 3 years since I purchased the tickets SR has NOT ONCE proactively emailed its ticket holders. These are very very expensive tickets that people work hard to afford. They hound you when they are selling to get you to buy and upsell but ZERO communication and ownership when something goes wrong. A TRULY HORRIFIC EXPERIENCE-do not buy tickets from this company.