Gaslit, mistreated by a customer service representative
I scheduled an appointment to have a free consultation for installing plantation shutters. Was expecting Jenny Lee from Rockwood shutters and as I was waiting during the scheduled appointment a Jenny from Home Depot window coverings sent a message that I didn't confirm and I needed to reschedule. I called to tell her that I confirmed and that I have taken off work and was waiting and she accused me of being confrontational, when I was responding appropriately to the situation. She said she couldn't send a person when I was being confrontational. She clearly escalated because they had no intention of keeping our appointment and she clearly wanted to make it my fault by gaslighting me. I will use another company . This Jenny in window coverings is a dishonest person I don't recommend working with this department from Home Depot. I called in and made a formal complaint