Inaccurate Pick-up Locations Results in Cancellation Fees
Been using Grab for 3 weeks whilst visiting Asia. Malaysia service was very good, however Singapore is terrible. Pick-up locations are often vague, inaccurate and misleading, resulting in drivers cancelling because they cannot find you and then charging either a wait fee or cancellation fee. Additionally, the estimated times for car arrival are always way under. Typically, the arrival time for pick-up is twice as long. Now opting for taxis.