Disappointing Changes. Beware Reordering.
While the quality of the food items themselves have remained good, there are a number of worrying trends with the site and company. Firstly, is the unannounced changes regarding removing customizing of meals. This includes the 'Extra Protein' options that were once available for most dishes. Secondly, I placed an order before knowing this change of policy, by reordering my past meals I've been getting for a long time (I've been a customer since 2021). They charged me for the full price of my re-order, customized and with extra protein, my receipts all read what I had ordered, my invoice IN the delivered package read what I had ordered, but every order was incorrect. Or rather, defaulted to "this is what the meal now comes with, and no extra protein." This was an unwelcome surprise, and there is still, as of my writing this, no notification anywhere that this change has taken place. I had to call and inquire as to why my order was 9 out of 10 items incorrect (one item, Chicken Pot Pie, never had anything to customize). I was then told that as of the new year, there will now be no customizing meals, no extra protein, or, apparently, re-ordering. Although even as I placed my revised order for this week, I could have had the same experience, and there was no safeguard to prevent it. My call did result in being offered a 50% discount on my next order (although I was unable to find a way to redeem it, for which I will have to make another call). To their credit, I always find whoever I speak to on the phone to be polite, pleasant, and professional, and have my issues addressed. This change in policy with no notification, and one of the key things that made Top Chef Meals stand out in the beginning is incredibly disappointing, however. There are multiple social media platforms abandoned, all which could be updated to notify customers of changes.