PLEASE - IF YOU VALUE YOUR TIME AND SANITY, DO NOT USE THE COMPANY TO PURCHASE ANY LARGE APPLIANCES.
PLEASE - IF YOU VALUE YOUR TIME AND SANITY, DO NOT USE THE COMPANY TO PURCHASE ANY LARGE APPLIANCES. They have scheduled delivery for a built-in fridge 4 TIMES over the course of a month, I have hired a third party to help delivery. WE STILL DO NOT HAVE A FRIDGE. Each scheduled delivery is a 4 hour block - meaning I have spent at least 16 HOURS of my time (and I work full time and have two children under 10) trying to get this appliance in my home - this does not include all the time I've spent on the phone after each failed delivery, which has been at least another 4 hours. We have also had to push our remodel timeline. I have taken pictures, sent videos, made calls to facilitate delivery. I knew it would be a slightly more difficult delivery given the size of the appliance and the fact that it had to go on the second floor. I made sure to pay for "stairs" and a 3-man delivery, as requested by Appliance Connection for successful delivery. The first delivery only two individuals showed up, even though the delivery form said there would be at least 3 deliverymen. As a result, they were unable to successfully deliver the fridge - because there were only two of them - but they took additional pictures and video and said if they had 3-4 individuals, delivery wouldn't be a problem. On the second delivery attempt, only two individuals were scheduled to deliver the appliance AGAIN. Obviously, it couldn't be delivered. They said it would be easy to deliver if they had 3-4 individuals. On the third attempt, ONLY TWO INDIVIDUALS SHOWED UP AGAIN! But this time they told me there was no way the fridge could be delivered. After 3 weeks of failed deliveries, Appliance Connection then told me they would just ship my fridge back unless I arranged for a third party to move the fridge upstairs. I then go back and forth a number of times trying to coordinate delivery and movers - read, more hours of my time and sanity. I finally schedule a third party and get the 4-hour delivery windows to line up. This brings us to today. Appliance Connection/AM Trucking sent a text confirming the fridge delivery, but no one showed. I had to reach out to them, and was notified that they would not deliver it today. I'm now out at least $1k of third-party moving expenses and at least 20 hours of work time. I still do not have a fridge. This is possibly the worst consumer experience of my life. Please save yourself and order from literally any other appliance vendor.