ZERO STARS - DO NOT PURCHASE FROM THIS COMPANY
Kicking myself for not looking at reviews prior to ordering! I placed an order on 12/8 for the holidays (4 items). I just received 3 of the items a few days ago, and the other item is still showing pending and has not even been shipped. I have sent SEVERAL emails. It takes days or weeks to get a response and then it is something vague and not addressing the issue or resolution. They offered me a $4 refund on the shipping fee (FOUR DOLLARS?!). I said absolutely not and to cancel the order & I expect a full refund including all shipping fees. Then they offered me a full refund of my shipping fees. Next the sent me confirmation of the partial order that shipped (which I already knew about and had sent to them previously to inquire on where my package was). At this point I just want my money back. More than that I would love for someone to actually show an ounce of customer service to this ridiculous transaction.