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Ling Shen

United States

1 Reviews
1 Reads
2 Useful

1 review

Aprileye

Absolutely terrible

Absolutely terrible, some of the pairs I ordered burned and irritated my eyes. When I told customer service they insisted that I was putting it in backwards. I’ve been wearing contacts for 5 years now and would never make that mistake. I ended up trying what they said in the email (they told me to soak the contacts for 8 hours and try rubbing it) and still had irritation in my eyes and when I told them that they sent me the same exact email just without the last part same wording and everything. The customer service is so bad telling me to “relax” because I’m mad that my eyes are irritated and I paid 70 dollars for 2 pairs of contact I can’t even use plus they send automatic responses and they also claim “the contacts come from the best manufacturer” and “very few customers are uncomfortable with it” with no absolute proof.

2024-01-19Helpful 2