Great while it works but unreliable quality. Support follow up however does not disappoint. Resolved in the end.
Great while it works, but mine broke down after exactly 1 year. My Saros 10R is now bricked, and support keeps telling me it is a problem on my router, asking questions that prove that they have no clue how networking works. Fun while it works, but don't count on support. -- update 28/5/26 -- Update based on support experience allthough I was disappointed with the result of the intial intervention, the end result is customer focused. Let's evalutate on a revers timeline: - Roborock has sent me a refurbished model to replace the failing unit. The replacing model looks like new, and works like a charm (again). - The interaction with the support team was not always a testament to their technical level, but I can vouch they always responded the next business day. - After the intial "send for repair" cycle, I received my unit in a worse condition, not fixed for the intial issue, and having a worse phyisical condition than at the start - when addressed (over email), I was given the option to replace the unit with a refurbished unit. - I meanwhile received the refurbished unit, in a near mint condition close to new, and it works again like a charm. Personal conclusion: - initially disappointed in the first repair attempt - very responsive support team on mail, they always reacted within 24h - lived up to what I hoped for: fix the problem Time will tell, but Roborock support in the end delivered what was promised. /Koen