Me destrozaron la maleta y dan la callada por respuesta
On September 11, I traveled with China Eastern Airlines and they broke my suitcase. Upon arriving at Barajas airport, I put the corresponding claim in AENA and processed it as I was told. To this day and after many calls to different phone numbers with changing opening hours and quite a few emails, I still have no answer. I think their way of acting is a lack of respect and responsibility and of course I will not travel with them again. Breaking a suitcase or causing problems but it could have been something more serious and their customer service gives the silence as an answer.